Need a Reservation? Google Duplex Can Do It in 43 States


The Google Assistant feature was built using Google Duplex technology, an AI system that can hold more personalized and realistic human-computer interactions.

Google on Wednesday announced that its artificial intelligence-powered Duplex feature for the virtual assistant can now call in your restaurant reservations in 43 U.S. states. Due to individual State laws surrounding the consent of calls being recorded, Google was not able to make the feature available in those last few States, at least not right now. It remains to be seen whether the functionality will be appreciated and adopted by users. All you have to do for that magic to happen is tell your phone something along the lines of 'Book a table for four people at [restaurant name] tomorrow night.' The video at the end of this post shows a demo of Duplex in action. In the past, Google Duplex was only working in some major areas, such as San Francisco, New York, and Atlanta.

CNBC recently tried Duplex to book a table at a restaurant in New Jersey and it worked perfectly. First of all, you have to provide the restaurant name, along with the intended date and time for the reservation.

It can also ask basic information about the business such as whether or not the business is open for a holiday or if the hours arent listed on Google Maps.

As of now, users of the original Pixel, Pixel 2, and Pixel 3 smartphones can use Duplex if they are in any of the 43 USA states. An email or phone notification will then be sent by the AI assistant to the user with details about the booking. This is regardless of whether the automated system makes the call or uses an online booking partner to make the reservation.