Woman bumped from overbooked United flight walks away with $10K


She had gotten bumped because of the latest snowstorm on her way to Austin.

United Airlines gave passenger Allison Preiss a $10,000 travel credit after removing her from an overbooked flight on Thursday, representatives confirmed to MONEY.

In response, a United spokesperson released a statement saying it had "issued this voucher per our policy".

Preiss scored the golden ticket from the airline - still smarting from a string of embarrassing public relations disasters - after she was forced to get off a flight headed from Dulles International Airport in Fairfax, Virginia, to Austin, Texas, according to the outlet. "TEN THOUSAND", she tweeted.

But when she got on the flight, she found out it was oversold. For a flight that THEY oversold.


Airlines usually offer some kind of make-good for people who are bumped off of flights, usually in the form of free travel, food vouchers or hotel stays, if necessary. They first offered Preiss $2,000 but she said no, claiming she wanted a check instead. At the time, United rolled out a slew of other changes and said it was boosting its offering to ensure that such an incident "never happened again".

Eventually, United upped its offer to a $10,000 voucher, the maximum amount the company allows.

"I also got two $10 meal vouchers".

"I never asked for a larger amount - the agent just escalated quickly", Preiss said. She said she was thinking about going to Hawaii with her voucher.

The United Airlines terminal is viewed at Newark Liberty Airport on July 8, 2015 in Newark, New Jersey. She wrote on Twitter, "I am going to go INSANE at Pizza Hut".

When she declined, she was given a pamphlet explaining what she was entitled to under airline regulations and federal law.