A new survey conducted from October 26 to November 9 by Reuters/Ipsos revealed that Samsung customers are just as loyal as Apple's customers are.
Reports had been emerging that Samsung Electronics Co.
Samsung also acknowledged the complaints, citing "several" isolated instances of "external damage". Apple is expected to follow the same trend for its iPhone range as well. Reuters/Ipsos surveyed 2,375 Samsung smartphone owners along with 3,158 Apple iPhone owners. 40% of those who own a Samsung handset said that they would never buy another Samsung phone.
Going by the poll's results, consumers who knew about the Note 7 recall were as interested in purchasing Samsung handsets as those who were not aware of the recall.
Considering that the Samsung's Note 8 and Galaxy S8 are to be unveiled next year, speculations suggest that it could be powered by the fastest processor, the Snapdragon 830, or whatever higher version that would come out this year.
While Apple released its iPhone 7 this year the company also experienced a 6.6 percent decline with its biggest loss of sales occurring in China.
The fact that Samsung had to release this statement suggests there may be people anxious about the phone's quality, and that's something Samsung can't afford right now.
However, we presume the upgrades will feature 4GB of RAM and 32GB of storage as at the mid-range price point, Samsung won't be doling out much more than that after just half a year of shelf life.
They said that they had left the device charging overnight with the official charger included in the box, taking out of the equation that a third-party charger may have caused the incident.
That's not all - the company had revealed recently that the whole sales discontinuation and recall exercise would amount to about $1 billion. However, according to the statement, there are no issues with the S7 battery and any incidents were related to serious damage to the devices.